Privacy Policy
Preface
The website www.lagunaresort.gr belongs to the private equity company with the name “LAGUNA COMPANY PRIVATE EQUITY COMPANY” (hereinafter: “LAGUNA RESORT”). The reservation system of LAGUNA RESORT offers the company’s customers the possibility to register their reservations for their stay at the accommodation. Any use of the LAGUNA RESORT website is governed by these terms of use (hereinafter: “the Terms of Use”). Registration at LAGUNA RESORT implies unconditional acceptance of the Terms of Use by users. It is emphasized that, prior to any use by minors under the age of eighteen (18), it is required, previously, to study, understand and discuss this with their parents and guardians, as well as the consent of their parents and guardians, in order for minors to use the LAGUNA RESORT. In particular, for parents, guardians and teachers, their consent to minors, in order to use the content and services of LAGUNA RESORT, implies their unconditional acceptance of the Terms of Use and concerns both them and the minors to whom they give the said consent.
The Terms of Use may be revised and updated at any time and without notice. Please check the Terms of Use periodically, as your continued use will mean you accept these changes. For this reason, LAGUNA RESORT recommends users to carefully read the following texts, while for any questions they can contact the email address support@lagunaresort.gr.
Privacy Policy
We want to assure you that our accommodation’s Privacy Policy complies with the European Data Protection Regulation 2016/679 (GDPR) and the Greek executive regulations. We will explain to you the reasons why the information we collect when you visit our accommodation website by directly making a booking, filling out the contact form or sending us your information by asking us a question about room availability (Request Booking Form). We will also explain how we manage your information, how we ensure and protect your rights and how long we keep your personal data in our accommodation database.
Please read our Privacy Policy carefully to understand how we will handle your personal data when you submit that data using one of the methods listed above.
In order to use our website or our services, you must first accept the terms and conditions of this Privacy Policy.
If you do not agree with this Privacy Policy please do not use our website or our services.
What is your personal data and information that we collect?
When you enter your personal data to make a reservation or use our services, we will ask you to provide certain personal information, including your full name, email address, contact number, your registration and payment information.
When you visit our website, we can and do continuously collect information through Google Analytics or our website hosting server about the pages you have accessed or visited as well as information about your use of our website, for example the pages viewed , the website from which you came to our website or this link, the changes you made to the information you gave us and your transactions, including the use of cookies.
What is the purpose for which we use your personal data or information?
We may use your information for the following purposes:
- In the ordinary course of our business, to enable us to manage your booking on the basis that the processing is necessary to carry out your booking request or direct booking at our accommodation for the provision of our services.
- To be able to understand your personal preferences, to adapt the services we will provide you as a guest at our accommodation.
- To save your data in relevant fields in order to make it easier to provide you with the information you are interested in when you visit our accommodation website again.
- To contact you and send you information about products and services we think may be of interest to you. You will be able to opt out of such communications at any time by sending an email to: privacy@lagunaresort.gr
- Validate your information (and, in some cases, match it with information collected by third parties such as travel agents and online intermediaries) to check that the data we hold is relevant and correct about our customers , it is also accurate in terms of the arrival date and the payment level of the reservation. This processing is considered necessary to process your reservation at our accommodation or to provide some of our other services.
- To safeguard the legitimate interests of our property, Closed Circuit TeleVision cameras are in place to ensure the safety and security of our premises, staff and customers.
- To comply with any legal obligations regarding the specific matter.
- We will periodically check that the personal data we hold about you is accurate.
- If you want to be informed about your personal data that we keep, please contact us at any time by sending your request with a message to our e-mail at: privacy@lagunaresort.gr
- Providing certain personal information is mandatory if you are going to use our services. If you do not provide such data, we will not be able to provide our services.
With whom we share your personal data – information
As part of using our services, you agree to share your personal information with the following parties:
With executives and representatives of our accommodation such as service providers and partners, who process and store your data on our behalf.
With professional advisors of our accommodation.
With the legal services of our accommodation or the police authorities.
With third parties whose products, services or offers you choose to be of interest to you.
GDPR and Privacy Policy
The management and protection of the personal data of users of the LAGUNA RESORT website is subject to these Terms of Use, as well as to the provisions of national, community and international law regarding the protection of individuals from the management of personal data, as applicable from time to time.
LAGUNA RESORT reserves the right to change the terms of protection of personal data, in accordance with the applicable relevant legal framework. Accordingly, these privacy terms may be revised and updated at any time and without notice. Users are requested to check these terms at regular intervals for any changes, as the continuous use of the website www.lagunaresort.gr implies that they accept all possible modifications thereof.
The administrator of the LAGUNA RESORT website collects personal information of its users, only when they themselves voluntarily provide it, following a relevant question: Personal information is the information that can be used to identify or communicate with a person, as well as other information relating to the person in question. The personal details of each person are declared at their individual responsibility and in the event that someone intercepts these details or enters the system by declaring these details with the consent or not of the actual user to whom they belong LAGUNA RESORT cannot know this and therefore does not has no civil or criminal responsibility for the use of these details by a third party, but neither can this use be used in any way in transactions or not at the expense of LAGUNA RESORT. In particular, the case where a financial transaction is completed online by a third party using the personal information of another person at LAGUNA RESORT is indicated, then this transaction is considered completed and the third party must return the consideration of the transaction to LAGUNA RESORT without being able to plead any such excuse.
Possibility of sharing your personal data and information with third parties such as:
In the event that our property or business and all of its assets are acquired by a third party or other company, customer personal information will be one of its transferred assets.
If we are required to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply with any relationship with you. Also to protect the rights of our accommodation or the safety of our employees, customers or others. This includes sharing information with other companies and organizations or police authorities for the purpose of fraud protection and reducing the risk of stolen credit cards or of patronizing a person associated with criminal activity.
We may transfer your personal data outside the European Economic Area (EEA). We will ensure that these transfers are lawful and that your information remains secure in accordance with the GDPR.
Timing of storage of your personal data and information
We only retain your personal data for as long as it is necessary for a purpose provided for and in accordance with the law and relates to taxation or legal obligations or law enforcement in general.
What are your GDPR rights?
Access To Your Personal Data: You can request access by asking us for a copy of your personal data.
Right of Withdrawal: In case you have given your consent for us to use your personal data, you can withdraw your consent at any time. Please contact us if you wish to withdraw your consent and we will delete your data in accordance with your right to erasure described below. You can please contact us at any time by sending this request with a message to our e-mail at: privacy@lagunaresort.gr.
Correction: You can ask us to correct any inaccurate information about you. If you would like to update the data we hold about you, please contact us using the information below and provide the updated information. You can please contact us at any time by sending this request with a message to our e-mail at: privacy@lagunaresort.gr
Deletion: You can ask us to delete your personal data. If you want us to delete the personal data we hold about you, please contact us using the information below, specifying the reasons why you want us to delete it. You can please contact us at any time by sending this request with a message to our e-mail at: privacy@lagunaresort.gr.
Portability: You can ask us to provide you with the personal information we hold about you in a structured, widely used, machine-readable format, or ask us to send your personal data in a structured form to another data controller.
Right to Object: You can object to the processing of your personal data in accordance with this Privacy Policy. Please contact us using the details below, providing details of your complaint. You can please contact us at any time by sending this request with a message to our e-mail at: privacy@lagunaresort.gr.
Make a Complaint: You can make a complaint about the processing activities of your personal data from our accommodation to the supervisory authority where for Greece it is the Data Protection Authority at www.dpa.gr
To ask questions – complaints or to exercise any of your rights deriving from this Privacy Policy please contact us by sending your request with a message to our e-mail at: privacy@lagunaresort.gr.
Cookies Policy
LAGUNA RESORT reserves the right to collect non-personal identification information of users [browser type, computer type, operating system, internet providers, etc.] and/or to track Internet Protocol addresses (IP Addresses) using corresponding technologies (cookies) for which users are informed of during their first visit to www.lagunaresort.gr. Cookies are small text files that are stored on the hard drive of each user and do not take notice of any document or file from their computer. They are used to facilitate user access regarding the use of specific services and/or pages of the www.lagunaresort.gr website, for statistical reasons or for marketing reasons. In addition, with the above technology, LAGUNA RESORT may automatically collect information about the locations visited by the user within its website and about the links to third-party websites that may be selected through the use of the website www.lagunaresort.gr. The user can technologically set the internet browser in such a way that it is warned about the use of cookies and allows or not their use. In the event that he makes this setting and chooses not to accept the use of cookies for his identification, it is very likely that the browser will prevent further access to the services of the website www.lagunaresort.gr.
Our website uses cookie software provided by our website hosting server to track visitor usage to better understand how our website is used. The software will store a cookie file on your computer’s hard drive in order to track and track your engagement and use of our website, but will never personally store or collect your personal data. If you want to read Google’s privacy policy, see here: Google’s privacy policy.
Security of storage of personal data and information
We will treat all your information with great care and respect and will try to take all reasonable steps to keep your personal data secure once it enters our systems and database. We implement the most appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, modification, disclosure or destruction of your personal data and the data stored on our website or related database.
User Obligations
Users accept, agree and expressly agree that a) they will not in any way insult the personality of third parties and will not take any action that constitutes an indirect or direct threat to any other user or third party b) they do not conflict with the law, the good and commercial ethics c) do not violate in any way the privacy, personal data, individual and social rights of users or third parties and d) will not mislead or damage in any way LAGUNA RESORT or any third party, user or not, by promoting knowingly false, misleading or incorrect information about lagunaresort.gr. If the above takes place, LAGUNA RESORT expressly reserves to exercise all its legal rights. A possible delay in the exercise of the relevant rights does not in any case amount to a waiver of these rights.
Users are prohibited from installing, promoting and/or making available content that contains digital viruses or any other electronic code, files or programs designed to fraudulently interfere with, destroy or limit the operation of any software or any other service of LAGUNA RESORT or connected thereto or the preventing other users from using LAGUNA RESORT and any other service connected to it. If the above takes place, LAGUNA RESORT expressly reserves to exercise all its legal rights.
Statements & Disclaimer
LAGUNA RESORT makes every effort to ensure that the Content that appears each time on the website www.lagunaresort.gr is as accurate, true and up-to-date as possible. The Content is provided for users’ information and personal use. LAGUNA RESORT shall not be liable for any claims of a legal, civil (e.g. compensation) or criminal nature, nor, without limitation, any damage to the computer, any destruction of files, any loss of files, or in general any technical issue or damage occurs to the computer and files of the user/visitor of this website.
Given the architecture of the Internet, LAGUNA RESORT is not responsible, under any circumstances, for any form of damage suffered by the user of the web pages, services, options and contents of this website. It also does not guarantee that each related website or the servers through which each relevant service is made available to the user do not contain “viruses” or other malicious software, just as it does not guarantee the correctness, completeness or availability of the contents, websites, services, options or the results of using them
Applicable Law
The Terms of Use, as well as any amendment thereof, are governed by Greek Law, European Union Law and relevant international treaties and will be resolved exclusively by the courts of Thessaloniki. Any provision of the above terms that becomes contrary to the Law or repealed by law, automatically ceases to apply for the future, without in any way affecting the validity of the other terms.
Other Terms
These Terms of Use and any rights contained therein constitute the entire agreement between LAGUNA RESORT and the user/visitor of its websites and services and binds them only. In case of partial invalidity, the remaining conditions remain in full binding force.
None of the rights granted by these Terms of Use are amenable to further transfer, without the prior express permission of LAGUNA RESORT. LAGUNA RESORT reserves the right to transfer at any time to third parties any right arising from this.
If any user disagrees with the Terms of Use provided herein, he must not use the services of LAGUNA RESORT.
It is expressly agreed that no relationship of dependence or dependency arises between LAGUNA RESORT and users from the acceptance of these terms of use and/or access and/or use of LAGUNA RESORT.
Privacy Policy
In accordance with the new regulation of the European Union General Data Protection Regulation (GDPR) for the safeguarding of the personal data of visitors / users of the lagunaresort.gr website, we inform you:
Who we are: LAGUNA COMPANY PRIVATE CAPITAL COMPANY and with the distinctive title LAGUNA COMPANY IKE, owners of the lagunaresort.gr website and its corresponding services (hereinafter: “lagunaresort.gr”).
Collection of personal data of users: The data of visitors / users is used:
– for sending company newsletters and offers that are published at regular intervals on the lagunaresort.gr website
– for communication between visitors and the managers of the lagunaresort.gr website
– for the reservation request on the lagunaresort.gr website
The user details requested and registered in the newsletter list are as follows:
-Email address (required field)
-Full name
The user details requested and registered through the contact and booking forms are as follows:
First name (required field)
Email address (required field)
Phone (required field)
Profession (required field)
Billing details: If it is a Company / Business Name, Address, City, Postal Code, Tax ID and Tax Identification Number
The details of users who communicate with the administrators of the website www.lagunaresort.gr are also entered in the list of customers who receive the newsletters for booking offers and for any other matter concerning the accommodation only after their consent, through selection in Contact Form.
Only the administrators of the lagunaresort.gr website and no other organization or natural person have access to the user data.
The data of registered users in the list of newsletters remains in the database until the user himself declares that he wishes to be permanently deleted from this list.
The details of users who have contacted the administrators of the website www.lagunaresort.gr through the contact forms or by sending an email to requests@lagunaresort.gr, remain as entries in the list of incoming messages.
Cessation of receiving newsletters / Permanent deletion of a registered user from the list of newsletters
The registered user in the list of newsletters of the website www.lagunaresort.gr has the right to stop receiving the newsletters, or even to be permanently deleted from the database.
It is noted that the cessation of receiving the newsletters does not imply a definitive deletion.
The user can send an email to support@lagunaresort.gr or send a message through the contact form, requesting to stop receiving newsletters. Then the administrators of the website www.lagunaresort.gr will stop sending newsletters to the user.
To be permanently deleted from the database, the user can send an email to support@lagunaresort.gr or send a message through the contact form, requesting their permanent deletion from the database. Then the administrators of the website www.lagunaresort.gr will permanently delete his registration from the database.
Permanent user deletion
In any other case, such as communication via email, the user can request its final deletion by sending an email to support@lagunaresort.gr. Administrators will then permanently delete all of that user’s information from any media they are registered with.
A case of malicious activity against the website
In case there is a malicious action against the website www.lagunaresort.gr which may pose a risk for the leakage of the personal data of the registered user (dataleak), the administrators of the website www.lagunaresort.gr are obliged to inform each registered user with every possible means at their disposal, as well as to report the personal information recorded in the database that may have been leaked.
Also, the administrators of the website www.lagunaresort.gr are obliged to recover the security of the website www.lagunaresort.gr immediately and effectively, so that there are no future malicious actions against the website.
Our Offices
Polychrono of Halkidiki
Postal code 63085
Tel.: (+30) 2374051040
Email: info@lagunaresort.gr
